Joseph Livesay
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Recent activity by Joseph Livesay-
Release Notes - Q1 - 03/29/2023
2.3.3 – 03/29/23CoreProducts EnhancementsCSV UploadToday, when uploading a CSV file of "Products", any preexisting products within an organization will be overwritten when a new CSV file is uploade...
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Release Notes - Q2 - 07/19/2023
2.7.1 – 07/19/23CoreNew Table Filter OptionsAs we continue to enhance the table filters on the various tables, users can now filter by the following columns to further segment the data to their vie...
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What is OneRail? Does OneRail work for my store?
OneRail is an Orlando-based omnichannel fulfillment solution providing shippers across all verticals with Amazon-level dependability and speed to keep their delivery promise. The OneRail app enable...
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Getting Started
Download and Enable OneRail: From the Shopify Store Admin Portal: Search for OneRail under Apps and Install Select OneRail app Enable Free Trial Verify Shopify Payment Method Approve subscriptio...
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How do I contact OneRail?
The OneRail Customer Support team is available 7 days a week to assist with any questions or concerns regarding onboarding or deliveries. Click here to be directed to our support portal to submit a...
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Store Configuration
First, log into the Shopify Store Admin Portal. Verify default location and product set-up Store Location Configuration Select Settings in the bottom left corner of the site of the Store Admin P...
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How do I update a customer name/address?
Contact OneRail Support for changes and edits to customer information, addresses and delivery instructions. 24/7 OneRail Support Support Portal (321) 329-1181
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Customer Delivery Fees
Go to Settings in the OneRail App. Select Delivery Options. Select the desired Customer fees option.
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How can I update my store information?
Use the updated store location address to create an order. If the address does not match the address on file, a new location will be built to provide a seamless delivery option.
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Set Payment Method
Go to Settings within the OneRail app Select Billings Using your OneRail credentials, log in Select Update Payment Method Enter Credit Card that will be used for Delivery Fees Return to the One...