Joseph Livesay
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Recent activity by Joseph Livesay-
How do I check the status of an order and delivery?
Open the OneRail App. In the Dashboard, the default entry screen, review the Status column Status column for where the delivery is in the process.
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Dispatching a Delivery
Once the product(s) are ready for pickup. Open the OneRail app. in the Shopify Store Admin Portal. Go to the Deliveries tab. Select the order ready for delivery. Open the order by selecting the ...
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I can’t remember my password.
OneRail Account Password Use the Forgot Password button at the sign in page. An email will be sent with instructions on resetting your password. OneRail API Credentials 24/7 OneRail Support Suppo...
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Cancelling an Order
Once the product(s) are ready for pickup. Open the OneRail app. in the Shopify Store Admin Portal. Go to the Deliveries tab. Select the order ready for delivery. Open the order by selecting the ...
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What qualifies for same day delivery?
Orders that are less than 75 miles from store to customer Items that are less than 50 lbs. individually.
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Viewing the Status of a Delivery
Open the OneRail app. in the Shopify Store Admin Portal. Go to the Deliveries tab. Status of the delivery is under STATUS. For more details, open the order by selecting the Order ID.
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Will the OneRail app work if I have multiple locations?
Currently our only available subscription is for one location but multi-location subscriptions will be rolled out shortly.
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Viewing Transaction Billing History
From the OneRail app. in the Shopify Store Admin Portal Select the Settings tab. Login to the OneRail website app.onerail.io using your login and password created during the onboarding communic...
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Can I adjust delivery pricing for my customers?
Yes, you can select one of 4 options for your customers directly from the app – Free Delivery, Flat Rate, Pass Through Cost, Percent Mark-up.
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Cancelling Subscription
Open the OneRail app. from the Shopify Store Admin Portal. Go to Settings. Manage Subscription. Cancel Subscription.