Joseph Livesay
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Recent activity by Joseph Livesay-
How do I update a customer name/address?
Contact OneRail Support for changes and edits to customer information, addresses and delivery instructions. 24/7 OneRail Support Support Portal (321) 329-1181
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Customer Delivery Fees
Go to Settings in the OneRail App. Select Delivery Options. Select the desired Customer fees option.
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How can I update my store information?
Use the updated store location address to create an order. If the address does not match the address on file, a new location will be built to provide a seamless delivery option.
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Set Payment Method
Go to Settings within the OneRail app Select Billings Using your OneRail credentials, log in Select Update Payment Method Enter Credit Card that will be used for Delivery Fees Return to the One...
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How do I check the status of an order and delivery?
Open the OneRail App. In the Dashboard, the default entry screen, review the Status column Status column for where the delivery is in the process.
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Dispatching a Delivery
Once the product(s) are ready for pickup. Open the OneRail app. in the Shopify Store Admin Portal. Go to the Deliveries tab. Select the order ready for delivery. Open the order by selecting the ...
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I can’t remember my password.
OneRail Account Password Use the Forgot Password button at the sign in page. An email will be sent with instructions on resetting your password. OneRail API Credentials 24/7 OneRail Support Suppo...
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Cancelling an Order
Once the product(s) are ready for pickup. Open the OneRail app. in the Shopify Store Admin Portal. Go to the Deliveries tab. Select the order ready for delivery. Open the order by selecting the ...
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What qualifies for same day delivery?
Orders that are less than 75 miles from store to customer Items that are less than 50 lbs. individually.
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Viewing the Status of a Delivery
Open the OneRail app. in the Shopify Store Admin Portal. Go to the Deliveries tab. Status of the delivery is under STATUS. For more details, open the order by selecting the Order ID.